Your Satisfaction is Our Priority: Return & Refund Policy at PARADOKS
At PARADOKS, we understand that shopping for clothing can sometimes be a challenge. That's why we've created a straightforward return and refund policy that prioritizes your comfort and satisfaction. Whether you’re visiting our Houston store or shopping online, we strive to make the return process as easy and hassle-free as possible.
Eligibility for Returns
To be eligible for a return, items must be in their original condition—unworn, unwashed, and with all tags attached. This applies to all categories, including Men's, Women's, and Youth clothing. If your purchase meets these criteria, you can initiate a return within 30 days of receiving your order.
Return Procedure Made Simple
Returning an item is easy. Simply visit our website or come to our Houston store to fill out the return form provided at the time of purchase. For online returns, securely package your item and include the return form. You may ship it back to us or, if you're local, drop it off at our store. Customer is RESPONSIBLE for return shipping.
Exchange Options
We offer exchanges on eligible items ONLY. Follow the same procedure as a return, and simply indicate your desired replacement item on the return form. We’ll do our best to fulfill your request.
Timely Refunds and Processing
Once we've received your returned item, please allow 5-7 business days for processing .No Refunds will be issued ALL SALES FINAL. If you requested an exchange, your replacement will ship out immediately after your return is processed. At PARADOKS, we believe in swift resolutions, so you can rest assured knowing you’ll have your refund or exchange as quickly as possible.
RETURN & REFUND POLICY
Last Updated: November 11th, 2025
Due to limited-edition and custom production, all sales are final unless the item received is damaged or incorrect.
Return Eligibility
We accept returns ONLY if:
The wrong item was delivered
The product arrived damaged
To qualify, customers must:
Contact us within 7 days
Provide clear photos
Return the unused item with original packaging
Non-Returnable Items
No returns for:
Wrong size ordered
Buyer frustration or remorse
Sale/discounted items
Lost or stolen packages
Late requests